We at Pretty Petals Florist use professional couriers with air-conditioned transport vans and are able to deliver to all suburbs in the metropolitan area. Any orders taken prior to 2pm Mon-Fri can be delivered on the same day. Also any orders received by 12pm on Saturday can also be delivered on that day. The options available for times are by AM or PM with a small surcharge for deliveries that require an exact time or if after hours is required. All large deliveries for weddings or functions that require set-up services will require a quote, so please contact Lieu on 8272 7778 or call in to the store for further information.
If no-one is able to accept the delivery our couriers are instructed to leave the item in a safe place and note the delivery time on a card that will be left on your door or letterbox. We will attempt to contact the sender and let them know the delivery item has either been left on site or returned to the store. If there is no suitable area to leave the goods safely the item will be returned to the store & a $10 return fee may be charged. Flowers will not be left in direct sunlight and any items containing alcohol will not be left onsite unless we have acceptance from the receiver
Please note that any hospital deliveries to the Intensive Care Unit (ICU) are unable to accept fresh flowers, if an order is placed online we will contact you discuss other options available to you.
If for any reasons you are not happy with your purchase, we offer either a replacement or store credit, however, we require that we are notified of the issue within 24 hours of receiving the product.
For any cancellations of orders, we offer store credit or a full refund provided that you notify us within 48 hours of initial purchase.
For any special conditions with delivery please call Lieu on 8272 7778 to discuss or leave a clear message online with you contact details for confirmation.